Submit a request
Check your existing requests
Didn't find what you were looking for?
Get in touch
Fill out a request form
Conversations - Incoming Content
Navigating the Inbox
Using the Play workflow
What are the three sections in Conversations and what do they show me?
Outbound - Publishing & Data Export
Generating a data export
How to send geo-targeted updates (Facebook only)
How to publish and schedule updates
Dashboard & Analytics
How to view engagement metrics of published updates
How does business hours change my analytics?
What is IPM score?
Account - Settings & Configuration
Adding and removing users
Rules - creating, editing & disabling
Approval workflow: turning it on (restricting users & designating authorizers)
Can I bulk archive content?
What limitations exist on Instagram?
What causes a blank Facebook user's profile picture
Google + and Youtube
Restrictions of Youtube
Formatting text with Google+ (bold, italic & strikethrough)
How to add a YouTube channel?
Where is the API documentation?
How do I generate API Tokens?
Proactive Searches (Twitter/Instagram)
Creating proactive Twitter engagement searches
Filter syntax (for Proactive Twitter searches)
Creating proactive Instagram searches
How do I check if my YouTube channel is linked to a Google+ page?
Known Issue: Deleting brand responses on YouTube
Known Issue: publishing a Facebook album with two photos does not work
May 2015 - User Interface Changes
11.04.2014 - Security setting for session timeout
09.04.2014 - Update to Play Mode