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Conversations - Incoming Content
Navigating the Inbox
Sentiment and Tagging
Enhanced Action history and audit trail
Outbound - Publishing & Data Export
How to send geo-targeted updates (Facebook only)
How to publish and schedule updates
Generating a data export
Dashboard & Analytics
How to view engagement metrics of published updates
How does business hours change my analytics?
What is IPM score?
Account - Settings & Configuration
Rules - creating, editing & disabling
Approval workflow: turning it on (restricting users & designating authorizers)
Managing Clipboard - Creating, Editing & Deleting Clippings
Can I bulk archive content?
What causes a blank Facebook user's profile picture
How do I take a screenshot of the response line?
Google + and Youtube
Restrictions of Youtube
Formatting text with Google+ (bold, italic & strikethrough)
How to add a YouTube channel?
Where is the API documentation?
How do I generate API Tokens?
Proactive Searches (Twitter/Instagram)
Creating proactive Twitter engagement searches
Creating proactive Instagram searches
Search syntax (for Proactive Twitter searches)
How do I check if my YouTube channel is linked to a Google+ page?
Known Issue: Deleting brand responses on YouTube
Known Issue: publishing a Facebook album with two photos does not work
May 2015 - User Interface Changes
11.04.2014 - Security setting for session timeout
09.04.2014 - Update to Play Mode